Welcome to our office and thank you for trusting us with your care.
In order for your care to be covered by Medical Services Plan, you need to be referred to our specialists by your family doctor. We aim to see all patients as quickly as possible, but we do have a waitlist. Please ask your family doctor to clearly indicate the nature of your referral to help us triage it more quickly. We save blocks in our doctors’ schedules for urgent appointments, and can see you quickly if your case is urgent.
Depending on your situation, we may contact you directly with an appointment time or we may give you a time via your family doctor’s office. Please make sure your contact information is up-to-date with your family doctor so that we can contact you easily.
Please arrive at least 15 minutes prior to your scheduled appointment time to allow time to check-in with our office staff and complete any forms. Please also allow for your appointment running longer than expected. As specialists, we are often called to the hospital for emergencies. This is not within our control. If this does happen, we’ll do our best to accomodate you as soon as possible — often the same day as your appointment or the next day.
Please remember to bring your B.C. Services Card to your appointment. You may have combined this with your driver’s licence, or you may have a separate card. It has your Personal Health Number on the back. CareCards have not been issued since 2013, and are no longer accepted for provincially-funded services without additional photo ID.
Please also advise our office staff if you have had any lab tests, ultrasounds, or any changes in your health history since your last appointment.
Missed appointments delay care for everyone. We require at least two business days notice for changing or cancelling appointments, so that we can allocate your appointment slot to another patient. Fees apply to late cancellations and missed appointments.